OmniChannel Contact Center
360 Degree Customer Experience — all channels, one platform.
With the OmniChannel Contact Center, companies can communicate via Voice, SMS, Email, Webchat, and Social Media channels. Changes in customer habits are urging contact centers to go beyond voice communication only.
Supported Channels
📞
Voice Calls
💬
Webchat
📱
WhatsApp Business
📘
Facebook Messenger
📸
Instagram DM
📩
SMS
📧
🐦
Social Media
Seamless Customer Journey
Customers prefer to forward requests via social media or get immediate answers via Webchat. They can start a conversation through Webchat and continue over voice call where they left off. No matter what communication channel, they always receive information about their previous requests.
Companies Can:
- ✔See and manage customer communication history across all channels
- ✔Gather data and provide a real customer journey experience
- ✔Manage customer social media comments through the contact center
- ✔Reach customers via SMS, email, and all available channels
- ✔Allow agents to manage all channels in a unified manner
Agent Features
✔Easy accessibility with web-based Call Center Interface
✔Working flexibility anywhere
✔One screen Call Management with integrated Webphone
✔Alarm mails to ease management
✔Agent activity management and reporting
✔Managing manual outbound calls
✔Uploading Excel file data dynamically or through web
TegsoftCRM Features
✔Integrated and configured CRM
✔Caller identification to increase customer satisfaction
✔Managing projects by grouping customers
✔Customer-based specialized call campaigns
✔Access to customer call history
✔Creating specified activities for the customer
✔Interpret and conduct surveys
✔Easily scale from 1 Agent to 100
✔Quick installation & Remote access
Get Your Demo Today
We offer a free on-premise demo or a 30-day money-back guaranteed demo on Cloud.