VoiceChannel Contact Center
For providing excellent Customer Experience through Voice.
VoiceChannel Contact Center has two roles: to handle customer services and to be a strong marketing channel. Contact centers are competent in supporting sales and marketing operations, campaign researches for informing customers and determining their needs, and time and cost management.
Customers Prefer Contact Center To:
- ✔Get information on a product or service they wish to purchase
- ✔Buy the said product or service
- ✔File a complaint for the service/product they have purchased
Companies Use Automated Campaigns To:
- ✔Provide information on new products and services
- ✔Conduct Customer Satisfaction surveys for feedback
- ✔Run personalized call campaigns for customer groups
- ✔Manage customer information and remind debts
Customer Expectations
When customers call a Contact Center, they want to get answers fast! They want to get things done without the need to talk to an agent, as much as possible.
Companies Expect Contact Center Management To:
- ✔Execute calls in one screen quickly and precisely
- ✔Operate all customer information during the call by integrating other software
- ✔Follow and analyze call traffic instantly
Automated Call Campaign Methods
Preview Dialer
Contact data is automatically selected from campaign data and shown on the agent's screen before the call.
Progressive Dialer
Automatically dials the next contact as soon as the agent becomes available, reducing wait time.
Predictive Dialer
Uses algorithms to predict agent availability and dial multiple numbers simultaneously for maximum efficiency.
Agent Features
TegsoftCRM Features
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We offer a free on-premise demo or a 30-day money-back guaranteed demo on Cloud.